Fix: Razer Synapse Not Opening (2023)

Razer Synapse is a software owned by Razer Inc. which allows users to rebind control or assign macros to any of Razer peripherals. It also has a feature that saves all your configurations in cloud-based storage. This makes it particularly easy to switch between configurations. It also has other features such as stats, heat maps, hardware configurator, etc.

Many people using this software reported that their Synapse stopped working after its update. It refused to pop up even when Razer devices were plugged into the system. This problem is very common and there are very simple steps for its fix. Take a look.

Solution 1: Reinstalling the Software

The most efficient and working solution to this problem was reinstalling the software after uninstalling it first from your computer. These folders are mainly hidden in your File Explorer so we need to make sure that you are logged in as administrator and have access to hidden files. We will make sure that there are no residual files when you install the latest software.

  1. Press Windows + R to launch the Run application. Type “appwiz.cpl” in the dialogue box and press Enter. A new window will pop up consisting of all programs installed on your computer.
  2. Perform the following actions for both Razer Synapse and Razer Core. Right-click on the application and select “Uninstall”.

Fix: Razer Synapse Not Opening (1)

  1. Once you have uninstalled the application, press Windows + E to launch the file explorer. Navigate to the following location:
C:\Program Files (x86)\Razer
  1. Since all the folders in this directory are hidden, we need to unhide them first. Click on the View tab present at the top of the screen and check “Hidden items”.

Fix: Razer Synapse Not Opening (2)

  1. Delete all the files present in this folder location. A UAC might pop up confirming your actions, if prompted, select Yes. Also, delete all the files present in the following directory:
C:\ProgramData\Razer directories

Restart your computer after deleting the files.

(Video) Fix Razer Synapse Not Opening

  1. Press Windows + R and type “devmgmt.msc” in the dialogue box. Once in the device manager, expand the category of Razer device you are using. In this case, we select Keyboards. Right-click on the device and select “Uninstall device”.

Fix: Razer Synapse Not Opening (3)

  1. A warning might flash in front of your screen asking you to confirm your actions. Click “Uninstall” and make sure you check the option “Delete the driver software for this device”.

Fix: Razer Synapse Not Opening (4)

Carry out the same procedure for all Razer devices installed on your computer. If you are in doubt about some device, just uninstall it. After uninstalling (and deleting all the drivers), restart your computer. Your computer will automatically install the default drivers stored for these devices.

Note: Make sure to unplug all devices when you are restarting the computer.

  1. Turn off all firewall/antivirus applications. You check our article on disabling Windows Firewall. We are doing this to avoid all conflicts when installing the new software on your computer.
  2. Now install the latest version of Microsoft .NET Framework from its official website. Reboot your computer after installing the framework to implement all the changes.
  3. Now download the Razer Synapse from its official website and install the package. After installing, check if it opens correctly. Although Razer Synapse should automatically download when you plug in Razer products, you can also download it from its website.

Note: Make sure that you are logged in as an administrator throughout the process. Furthermore, if the problem still persists, you can try not logging into your existing Razer account. Select the option of “New Account” and start fresh.

Solution 2: Disabling Razer SurroundRazer

Surround considered a feature of Razer Synapse which enhances the sound quality whenever you are playing games. However, many users recently reported that it was because of this module their Synapse failed to load/open/disappeared from the tray. We can use a workaround to solve this issue.

(Video) How to fix Razer Synapse when it fails to start or open

  1. Carry out steps 1-5 from Solution 1 (uninstalling Synapse and deleting the residual files).
  2. Download Razer Synapse software using the official website. Download it to an accessible location.
  3. Install the software. After the installation, log into your account and let Synapse connect to the internet.

When the feature update pops up, ignore it. Cancel it. We are not updating the software at this point. Now wait till Synapse shows a picture like this:

Fix: Razer Synapse Not Opening (5)

  1. After it is done installing completely and fetching data from the internet, two notifications will appear on the top-left side:
  • Razer Surround
  • Synapse Update
  1. Click on “Razer Surround” on that notification and then immediately cancel. Do not in any case update/upgrade/install Razer Surround as it is considered to be the core of the problem in this case.

Fix: Razer Synapse Not Opening (6)

  1. After canceling the surround, you can update the Synapse software by clicking the “Synapse Update” notification.
  2. Restart your computer after the update is complete and check if the problem is solved.

Note: You can also try running the software in compatibility mode and check.

Note for CS: GO players: Razer Synapse can block CS: GO from launching correctly in some cases. In this case, only launch Synapse after CS: GO is fully launched using the Steam client.

Solution 3: Install the latest Windows updates

Windows roll out important updates targeting the bug fixes in the operating system. If you are holding back and not installing the Windows update, we strongly recommend that you do. Windows 10 is the latest Windows operating system and new operating systems take a lot of time to get perfect in every regard.

(Video) FIX: Razer Synapse won’t open or fails to start in Windows 10/11

  1. Press the Windows + S button to launch your start menu’s search bar. In the dialogue box type “Windows update”. Click the first search result which comes forward.

Fix: Razer Synapse Not Opening (7)

  1. Once in the update settings, click on the button which says “Check for updates”. Now Windows will automatically check for updates available and install them. It may even prompt you for a restart.
  2. After updating, restart your computer and check if your issue got fixed.

Solution 4: Waiting for Update to Process

There have been some instances where the user has to click on the Razer Synapse Executable more than one time and wait for at least 5 to 10 minutes for it to open properly. The reason behind this is mostly because the software gets into the process of an update and you have to wait for some time before it is able to contact its servers and apply that update. Therefore, if Razer Synapse isn’t opening for you, it is best to wait for it to update and click a couple of times before you move on.

Solution 5: Installing an Older Version

Sometimes device updates might break the software instead of improving it and this can also affect Razer Synapse where recent updates might break the software and it might not open properly. Therefore, in this step, we will first be uninstalling the already installed software and then install an older one which get its functionality back.

  1. Press “Windows” + “R” to open the Run prompt and type in “appwiz.cpl”.
    Fix: Razer Synapse Not Opening (8)
  2. Press Enter to launch the app management window and scroll through until you find the “Razer Synapse” program on the list.
  3. Right-click on this program and select “Uninstall” to remove it from your computer.
    Fix: Razer Synapse Not Opening (9)
  4. Follow the on-screen prompts to remove the program completely.
  5. Make sure to do the same for Razer Core and any other Razer program that you might’ve installed on your computer.
  6. Make sure to also clear out the Razer Directories folder as indicated in the first solution.
  7. Also, we will have to uninstall the device driver for the Razer device that you are using before we can move on towards installing the older version.
  8. Press ‘Windows” + “R” to launch the run prompt and type in “devmgmt.msc” to launch the device manager.
    Fix: Razer Synapse Not Opening (10)
  9. Expand the category in which your Razer Device fits and right-click on the device itself.
  10. Select “Uninstall Device” from the list to remove the driver for the Razer device as well.
  11. Now, download the Razer Synapse older version from here.
  12. After the download finishes, click on the executable to initiate the installation.
  13. Follow the on-screen instructions to install this device on your computer and check to see if the issue still persists.

Solution 6: Alternate Installation

The issue can sometimes be fixed by following an approach of Alternate installation in which we install Razer Surround first instead of Razer Synapse and then install Razer Synapse when it comes attached to the Razer Surround installation. This can help clear the faulty executable issues out of the way and it might fix this issue. For that:

  1. Press “Windows” + “R” to open the Run prompt and type in “appwiz.cpl”.
    Fix: Razer Synapse Not Opening (11)
  2. Press Enter to launch the app management window and scroll through until you find the “Razer Synapse” program on the list.
  3. Right-click on this program and select “Uninstall” to remove it from your computer.
    Fix: Razer Synapse Not Opening (12)
  4. The setup will now guide you on removing the software from your computer.
  5. Make sure to do the same for Razer Core and any other Razer program that you might’ve installed on your computer.
  6. Also, clear out the Razer Directories using the first solution mentioned in this article.
  7. We will also be uninstalling the device driver fo the Razer device that we are using on our computer.
  8. Press ‘Windows” + “R” to launch run and type in “devmgmt.msc” to run the Device Management window.
  9. Expand the category of the Razer Device that you are using and right-click on your device.
  10. Click on the “Uninstall Device” option in the list to remove the driver for the Razer device.
    Fix: Razer Synapse Not Opening (13)
  11. Now that we have uninstalled the previous drivers and software, we can move on towards installing Razer Synapse in the alternate way that we mentioned.
  12. Download Razer Surround from here and run the downloaded executable.
  13. Once you run it, it should also prompt you to install Razer Synapse along with the Surround software.
  14. Accept everything and let it update and install new files on your computer.
  15. Once installed, in the same manner as above, uninstall Razer Surround but don’t remove Razer Synapse.
  16. This should fix the issue, make sure to check if this alternate way of installation eliminates the error for you.

Solution 7: Hold Out on the Update

Another workaround that can be applied in this situation is to prevent the Razer Synapse installer from updating when it first starts up. Therefore, in this step, we will be closing out of the update the first time around and get around to updating it after that. For that:

  1. After you have finished installing Razer Synapse 2 on your computer, it will start to update itself.
  2. Press “Windows” + “R” and type in “taskmgr” to launch the task manager.
    Fix: Razer Synapse Not Opening (14)
  3. In the processes tab, click on the Razer update manager and select the “End Task” button to cancel out of the updating process.
    Fix: Razer Synapse Not Opening (15)
  4. Now, wait for some time and startup the Synapse software.
  5. The software will now ask you to update and you can accept the update.
  6. Once the update has been applied, check to see if the issue still persists on your computer.

Solution 8: Deleting Some Files

In some cases, the glitch can be fixed by reinitializing the Razer files. This can get rid of any corruption or misconfiguration issues with the Razer files and help us in eliminating the Razer Synapse not opening error. For that:

(Video) Razer Synapse 3 Won't Open or Failed to Start | Working Tutorial | PC Error Fix

  1. Press “Windows” + “E” to open the File Explorer.
    Fix: Razer Synapse Not Opening (16)
  2. In the File Explorer, navigate to the following location.
    C:\Program Files(x86)\Razer
  3. This location can vary if you have selected a custom location for the software install.
  4. Select everything inside of this folder instead of the “RzSynapse.exe”.
  5. Delete the selected files and confirm the prompt to delete it.
  6. Double click on the “RzSynapse.exe” and it should automatically replace all these deleted files after startup.
  7. Check and see if the issue persists after doing this.

Solution 9: Closing out of Synapse Processes

In some cases, the background Synpase processes can prevent the Synapse application from running correctly. Therefore, in this step, we will first close these processes from the Task Manager and then run it. For that:

  1. Press “Windows” + “R” to open the Run prompt and type in “taskmgr”.
  2. Click on the “Processes” tab and then click on the Synapse Running in the background.
  3. Click on the “End Task” button to eliminate these processes.
    Fix: Razer Synapse Not Opening (17)
  4. Right-click on the “Synapse” application and then select the “Run as Administrator” option.
  5. Check and see if doing so has fixed the issue with your software.

Solution 10: Installing Missing Drivers

It is possible that some third-party drivers might be missing on your computer due to which Razer Synapse is unable to open. Therefore, in this step, we will be using a third-party application to install the missing drivers. For that:

  1. Download Driver Easy on your computer.
    Fix: Razer Synapse Not Opening (18)
  2. Run the downloaded executable and install the software on your computer.
  3. Run the check and see if there are any missing drivers on your computer.
  4. Install these missing drivers and then install them either manually or automatically using the Software.
  5. After installing all the missing drivers, check to see if the issue still persists.

Read Next

  • Fix: Razer Synapse not Detecting Devices
  • How to fix the Razer Synapse Stuck on Verifying Account?
  • Fix: Razer Synapse Error 3803
  • Razer DeathAdder vs Razer Chroma Elite

FAQs

How do I fix my Razer Synapse? ›

How to repair Razer Synapse 3
  1. Click “Start” and search for “apps & features”.
  2. Click on "Razer Synapse 3" then select “Modify”.
  3. Click “Yes” once the user account control pops up.
  4. Click on “REPAIR”.
  5. Wait for the installation to complete.
  6. Restart your PC.
11 Aug 2022

How do I open Razer Synapse? ›

Go to Razer Synapse 3 download page and click "Download Now". Run the installer. Select "RAZER SYNAPSE". Click "INSTALL" to begin the installation process.

How do I fix my Razer Synapse 2? ›

Step-by-step process
  1. Run Synapse 2.0 as administrator.
  2. Revert the color profile to system default by pressing the Windows key > Color Management > Advanced.
  3. Select “System default (sRGB IEC61966-2.1)” as the Device profile.
  4. If the issue persists,perform a clean reinstall.
9 Jan 2022

How do I fix Razer cortex start failed? ›

Many users consistently reported that when they open Razer Cortex they receive this error message “Cortex star failed, please try again.” This error appears when the installation of Razer Cortex is not complete. So try to reinstall the software afresh after completely uninstalling it from your PC.

Why is my Razer cortex not opening? ›

A software issue can cause your Razer Cortex not to launch. To resolve this problem, uninstall then reinstall your Razer Cortex software. To uninstall Razer Cortex: Open the Start menu.

Can I Uninstall Razer Synapse? ›

Search for "Apps & features" in the Windows search box then click on it. Click Search sort, and filter by drive, then type: "Razer". A list of Razer programs installed in Windows will appear and can vary by PC. Click on Razer Synapse, select "Uninstall", then click on "Uninstall" again.

Does Razer Synapse need to be running? ›

No. Razer Synapse 2.0 can run in offline mode.

Are Razer servers down? ›

About This Site. Welcome to the Razer System Status page. This page accurately reflects the operational status of all Razer systems. No incidents reported today.

How do I get to Razer BIOS? ›

Restart your Gaming Desktop. Tap the "F2" key repeatedly once the “Razer Logo” appears upon startup. Note: The BIOS screen should appear as below. Otherwise, try again and ensure that you press the "F2" key fast enough to trigger the setting.

How do I reset my Razer keyboard Synapse? ›

Unplug the keyboard. Press and hold "Escape", "Caps Lock", and the space bar. Plug the keyboard into a USB port. Release all keys.

How do you refresh Razer Synapse? ›

Launch Razer Central. To do this: Expand the system tray by clicking the arrow on the lower right side of your desktop. Click on “Check for Updates”.

How do I reset my Razer BIOS? ›

Select “Troubleshoot” in the menu. Go to “Advanced options” > “UEFI Firmware Settings”. Click “Restart”. The Blade will then restart to BIOS settings.

Does Razer Cortex boost FPS? ›

Razer Cortex: GAME BOOSTER increases your FPS by micro-managing your Windows OS and non-essential applications using two core modes: one that disables CPU sleep mode, and one that enables the CPU core to prioritize gaming.

How do I reset my Razer driver? ›

Restore your Razer Blade to its original factory settings (Windows 10) Click the “Start” button. Go to Settings > Update & security > Recovery. Click on the “Get started” button under “Reset this PC”.

How do I reboot my Razer computer? ›

Reset the Razer Blade.
  1. Plug the Razer Blade to its charger.
  2. Press and hold the power button for 10 seconds.
  3. While still holding the power button, unplug the charger.
  4. Release the power button.
  5. Leave the system sitting for a few seconds.
  6. Plug the charger again.
  7. Press the power button to power it back on.
2 Aug 2022

Is Razer Cortex good for low end PC? ›

Unfortunately, even if you have a low-end PC, you won't find that you'll get much of a performance boost despite all of the claims being made by Razer. If you have a really low-end machine and you're comfortable playing at 25-30 FPS, then you might just about get some use out of the software.

Does Razer Cortex use a lot of CPU? ›

It uses 20-30% of my CPU even though I'm not playing games, using the FPS counter, or doing anything with Cortex at all. pancholr and JulianKapa like this.

Does Razer Cortex lower FPS? ›

I just start using Cortex, but somehow my avg FPS is lower than before. Game like Overwatch and Dota 2, my PC could reach 150-160 AVG without sweating but after I use Cortex, avg FPS is lower to 95 and 110 respectively, with Ovewatch couldn't even reach 125 FPS.

Should you delete Razer Synapse? ›

Well if you're using a razer product that is using razer synapse then no you shouldn't. If not, just use the change or remove a program in the Control Panel to uninstall it.

Why I cant uninstall Razer Synapse? ›

Return to the Finder icon, click on it and go to “Applications.” Click and hold the Razer Synapse app, then drag and drop it in the trash can. Once you do this, Razer Synapse will be uninstalled from your system.

Why is Razer Synapse slowing down my computer? ›

Sometimes, synapse has issues connecting to the server. simply unplug the headset, mouse, or whatever, for a few seconds. Synapse will stop trying. Then, when your computer is responding properly, reconnect your item, and it should continue as if nothing happened.

Do Razer computers last long? ›

With razer blade laptops you can enjoy a great gaming experience with a full Windows 10 OS, but the life expectancy is a bit shorter than other laptop brands. A razer blade laptop might only last you 3 years, and that is based on how you take care of the laptop, and not on what's inside the laptop.

How much RAM does Razer Synapse use? ›

It allows users to customize their devices, including setting macros and assigning different functions to buttons. Razer Synapse requires an internet connection to work. There is no offline mode. Razer Synapse uses approximately 100 MB of memory when idle.

Is Razer Synapse a driver? ›

Cloud-Based Driver Software. Razer Synapse.

Has Razer been hacked? ›

Gaming hardware vendor Razer has accidentally exposed personal information of over 100,000 gamers that was available for nearly a month for hackers to exploit. Gaming hardware vendor Razer has accidentally exposed personal information of over one lakh gamers that was available for nearly a month for hackers to exploit.

Is Razer owned by China? ›

Razer Inc. is an American-Singaporean multinational technology company that designs, develops, and sells consumer electronics, financial services, and gaming hardware. Founded by Min-Liang Tan and Robert "RazerGuy" Krakoff, it is dual headquartered in one-north, Singapore and Irvine, California, US. Razer Inc.

Does Razer give money back? ›

A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. In the event where the return request is successful, the refund will appear on your credit card within 5-7 business days of receipt of the returned item.

What does Razer system recovery do? ›

A system recovery stick is used to restore the Razer Blade to its original state. Note: Your download and use of this system recovery image is governed by the Razer Services & Software – General Terms of Use.

How do I enter the BIOS click? ›

2. Press the "Delete" key while the system is booting up to enter the BIOS. There is normally a message similar to "Press Del to enter SETUP," but it can flash by quickly. On rare occasions, "F2" may be the BIOS key.

How do I fix my Razer keyboard not working? ›

If your keyboard is not receiving any sort of power, try unplugging the USB connector and plugging the connector into a new USB port. This is the best way to know if your keyboard is receiving power. If this does not work, make sure you are using the correct USB connector.

How do I turn on Razer Synapse key? ›

Step-by-step process
  1. Open Razer Synapse 3.
  2. Select the device you want to customize under “DEVICES”.
  3. Select the key or button you want to modify.
  4. Select your preferred function such as Keyboard Function, Mouse Function, Macro, Inter-Device, and more. ...
  5. Click “SAVE”.
2 Mar 2022

How do you manually reset a keyboard? ›

For all other keyboards:
  1. Unplug your keyboard.
  2. With the keyboard unplugged, hold down the ESC key.
  3. While holding down the ESC key, plug the keyboard back into your computer.
  4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

How do I clean my Razer Synapse? ›

Razer Mouse

If your mouse connects via a dongle, disconnect the dongle and switch off the mouse. Clean the body of your mouse using a lint-free microfiber cloth lightly soaked in an alcohol-based cleaning solution (at least 70% isopropyl alcohol). Wipe the surface of your mouse gently but thoroughly.

How do I update Synapse drivers? ›

Click “CHECK FOR UPDATES”. If there is a new update, click “UPDATE” to install.
...
How to manually check for updates on Razer Synapse 3
  1. Expand the system tray by clicking the arrow found on the lower-right side of your desktop.
  2. Right-click on the Razer Central icon.
  3. Select “Check for Updates” from the menu.
27 Sept 2022

How do I uninstall and reinstall Razer drivers? ›

Step-by-step process
  1. Search “Device Manager” from the Windows search bar.
  2. Click on “Mice and other pointing devices”.
  3. Right-click on your Razer mouse > “Uninstall device”.
  4. Click on “Human Interface Devices”.
  5. Right-click on your Razer mouse > “Uninstall device”.
  6. Restart your computer.
11 Apr 2022

Can Nvidia boost FPS? ›

9. Activate DLSS and Nvidia Reflex. There are a couple of extra settings that you can activate in particular games. These include Nvidia Reflex which is designed to minimise latency and DLSS which uses AI to improve FPS in clever ways.

Do CPUs boost FPS? ›

CPU clock speed can affect in-game FPS, because the more cycles per-second, the more game instructions it can process each second. Modern midrange and high-end CPUs, however, are all very fast, often boosting up to close to 5GHz while gaming.

Does Razer Cortex help with RAM? ›

This Razer Cortex feature manages and stops non-essential processes/apps (i.e. business apps, background helpers) when gaming, freeing up valuable resources and RAM for a smoother experience.

How do I reset my Razer keyboard synapse? ›

Unplug the keyboard. Press and hold "Escape", "Caps Lock", and the space bar. Plug the keyboard into a USB port. Release all keys.

How do I reset my Razer Synapse? ›

Look for the + symbol button under Select Profile and Default. Hit the + button and Synapse will create a new profile that should be all factory defaults. You can then stick with that or go into customizing again. Hopefully with better results this time!

What is Razer system recovery? ›

A system recovery stick is used to restore the Razer Blade to its original state. Note: Your download and use of this system recovery image is governed by the Razer Services & Software – General Terms of Use.

How do I force a driver reset? ›

You can quickly reset your graphics driver using the Win + Ctrl + Shift + B keyboard combination. This command makes your screen turn black for a second, but it restarts your graphics driver, which can potentially fix any issues you've been having.

How do I check my Razer Synapse drivers? ›

Open Razer Synapse 2.0. Click on the "cog" icon found in the upper-right corner of the screen. Click on "CHECK FOR UPDATES".

Videos

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2. Razer Synapse Not Opening? Super FIXES 2022
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3. Fix Razer Synapse not opening in Windows 10
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4. Fix Razer Synapse Not Opening on Windows 11/10/8/7
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5. How To Fix Razer Synapse Not Opening/Installing Error In Windows 10? | Tutorial |2021 |Complete Fix
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6. FIX Razer Synapse Crashing & Freezing In Windows
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